Each of those companies faces entrenched competition from such RMM platforms as ConnectWise Automate, Continuum, Datto RMM (formerly Autotask Endpoint Management), Kaseya VSA and SolarWinds MSP. Atera, Addigy and Fleetsmith each have made moves in the market. Over the last year, we have seen RMM (remote monitoring and management) software companies release Apple device support. They would simply tell the technician their name and company, and the connection can happen instantly.Īs Apple devices proliferate SMB workforces and enterprise departments, it’s now a necessity for MSPs to support iOS and macOS.
With the agent pre-installed locally on managed devices, no action is required by the end user. Open the Start menu by pressing the Win key. Make sure that the SSD has sufficient space. Right-click on your SSD and select Properties. Through TeamViewer, Intune IT administrators can initiate remote sessions or end users can open their Intune company portal and request remote assistance, the company says. Use the Windows backup utility Plug your SSD into your computer. This new expansion will now allow IT administrators to view iOS and macOS device screens remotely in real-time in the Intune console.
TeamViewer already had Intune support for PCs and Android devices. TeamViewer, Microsoft Intune: Remote Apple Device SupportĮager to eliminate such hurdles, TeamViewer has extended its integration with Microsoft Intune to now include remote iOS and macOS device screen sharing to facilitate improved remote support. With TeamViewer Remote Control for Apple iOS, you can control remote computers within seconds.
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